DESCRIPTION
A-Mobile is a global telecommunication company. The firm has been providing poor customer service. They continue to fail despite repeated promises to improve. In October 2016, the FCC fined them $2.3 million, after receiving over 1000 consumer complaints.
The existing database will serve as a repository of public customer complaints filed against Comcast. It will help to pin down what is wrong with A-Mobile's customer service.
Data Dictionary
Ticket #: Ticket number assigned to each complaint
Customer Complaint: Description of complaint
Date: Date of complaint
Time: Time of complaint
Received Via: Mode of communication of the complaint
City: Customer city
State: Customer state
Zipcode: Customer zip
Status: Status of complaint
Filing on behalf of someone
Analysis Task
To perform these tasks, you can use any of the different Python libraries such as NumPy, SciPy, Pandas, scikit-learn, matplotlib, and BeautifulSoup.
Import data into Python environment.
Provide the trend chart for the number of complaints at monthly and daily granularity levels.
Provide a table with the frequency of complaint types.
Which complaint types are maximum i.e., around the internet, network issues, or across any other domains.
Create a new categorical variable with values as Open and Closed. Open & Pending is to be categorized as Open and Closed & Solved is to be categorized as Closed.
Provide state wise status of complaints in a stacked bar chart. Use the categorized variable from
Provide insights on:
Which state has the maximum complaints
Which state has the highest percentage of unresolved complaints
Provide the percentage of complaints resolved to date, which were received through the Internet and customer care calls.
The analysis results to be provided with insights wherever applicable.
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