What is Technical Documentation?
Technical documentation refers to the documents that involve product-related information and data; it holds the details about a technical product or service that is either under development or already in use.
Simply put, technical documentation is all about presenting the product in a way that’s easy to use, read, understand, and actually help your audience. These documents are created in various industries, for example, in engineering, medicine, IT, marketing, and so on.
Great technical documentation guides your audience and empowers them to use your product, without frustration and difficulties! Whether that audience is end-users, managers, administrators, employees, or technicians don’t really matter. What matters is that the documentation is clear, searchable, and helpful for them.
Who Creates Technical Documentation?
Usually, technical writers create technical documentation with the help of other groups of professionals like SMEs, designers, developers, reviewers. Sometimes, product developers themselves create documentation for their products.
Above image the show technical documentation of CSS.
What is the Purpose of Technical Documentation?
The major reasons why companies today create technical documentation are to reduce customer tickets, the expenses on customer service and enable their support team to solve customer queries effectively. So, the main purpose of technical documentation is to help users achieve their goal using the product.
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