Codersarts Blog.

A voice bot can look impressive in a demo and still lose callers in the first thirty seconds. Customers do not complain about the language model. They notice the pause before it answers, the way it talks over them, and the moment it says it did not understand for the third time. Then they hang up, and the call center sees the same issue arrive later as an angry call. This blog explains why customers hang up on voice bots and the three fixes that address most of the causes: fa