What Is Managed Run?

Managed Run is the Codersarts monthly retainer for ongoing support of an existing application. For a fixed monthly fee, one accountable team keeps your live app secure, updated, monitored and backed up, fixes defects, deploys changes and responds to incidents within defined response times, with a named incident-response owner. It works for an existing Node.js application and for most modern web stacks, whether your app was built in-house, by a freelancer or agency, or with AI coding tools.

Managed Run at a Glance

Why Live Applications Need Ongoing Support

Software does not stay healthy on its own. Even when nobody touches the code, the world around it changes:

• Security vulnerabilities are discovered in libraries and runtimes every month

• Runtime versions reach end of life. Each Node.js LTS release line receives security fixes for a limited period, after which it is no longer patched

• Third-party APIs change. Payment providers, email services, AI models and CMS platforms update their interfaces and deprecate old ones

• Data grows. Databases, logs and backups fill disks that were sized for launch

• Small failures compound. A scheduled job that fails silently for a week can mean a week of missing emails or unpublished content

Ongoing support turns these risks into routine, scheduled work instead of emergencies.

What Managed Run Covers Every Month

New features and major changes are quoted separately, so your monthly fee stays predictable.

Ongoing Support for an Existing Node.js Application

Node.js services are among the most common applications we support. Typical Node.js work under Managed Run includes:

• Process supervision so services restart automatically after a crash or reboot

• Planned upgrades between Node.js LTS release lines, tested before they reach production

• Dependency updates and vulnerability fixes in your npm packages

• Memory leak and performance investigation when response times drift

• Persistence checks for SQLite in WAL mode and other local databases

• Email sending through Nodemailer or your provider's API, with sending limits enforced

The same approach applies to Cloudflare Workers and D1, Supabase, Next.js on Vercel, Firebase, Python services and WordPress-connected applications.

How We Take Over Your Application

If we did not deploy your application, Managed Run starts with a short, structured takeover so that support is effective from the first incident:

1. Access and handover. You share access through a secure, separately approved handoff. We sign an NDA if you need one.

2. Baseline review. We review the code, dependencies, runtime versions, hosting setup and existing backups, and record what we find.

3. Monitoring and alerting. We connect monitoring for availability, errors, resources, failed jobs and backups, and route alerts to the named owner.

4. Backup verification. We confirm backups exist, are encrypted and offsite, and prove one with a restore test.

5. Runbook. We document how the application is deployed, restarted and restored.

6. First monthly plan. We agree priorities for the first month, such as overdue security updates or a runtime upgrade.

If your app has not been deployed yet, the Go-Live Package covers these steps as part of the launch.

What Your Monthly Report Includes

A Fixed Fee With Fair-Use Engineering Hours

Managed Run is priced as a fixed monthly fee, not as a timesheet. The fee pays for continuous monitoring, backups, restore testing and a team ready to respond, plus a fair-use allowance of hands-on engineering hours. We confirm the included hours with you after reviewing your code.

• Unused hours do not carry over to the next month

• We notify you when 80% of the included hours have been used

• Incidents caused by our own changes are fixed at no charge and do not count against your hours

• If the same issue causes repeated incidents, we propose a permanent fix with an estimate

Support Coverage and Response Times

Support runs Monday to Friday during business hours agreed in your timezone, excluding public holidays. Non-critical requests received outside business hours are handled on the next working day. Critical incidents outside business hours are covered when you add 24/7 critical-incident cover.

What the Targets Mean

• Acknowledgement: we confirm we have received the issue and are working on it

• Investigation started: an engineer is actively working on the cause

• Recovery: the service is working again, by a fix or a safe workaround; after a critical incident, a short root-cause note follows within 3 business days

Targets do not apply to outages of your cloud provider, platform vendors, AI provider or email provider, but we still respond, keep you updated and coordinate with them.

24/7 Critical-Incident Cover

If your application runs scheduled jobs, sends emails or publishes content outside office hours, a night-time outage should not wait until the next working day. For $250 per month, a named engineer stays on standby at night, at weekends and on public holidays to respond to critical incidents within 30 minutes.

• Time spent on critical incidents comes first from your included hours

• Once those are used, out-of-hours critical work is charged at $75 per hour

• Without this cover, out-of-hours incidents are handled on a best-effort basis, with no guaranteed response time

Backups You Can Actually Restore

Managed Run includes backup and disaster recovery with clear targets:

RPO is the maximum amount of data you could lose in an incident, measured in time. RTO is how long it takes to bring the service back.

Duplicate-Safe Recovery

For apps that send emails or publish content, delivery records and uncertain-delivery holds are restored exactly as they were. After any restore, sending and publishing stay on hold until every record is checked, and nothing marked as uncertain is resent automatically.

Planned Maintenance and Downtime

• Routine updates are applied in an agreed weekly maintenance window outside your peak hours

• Expected downtime on a single-server setup is under 15 minutes per update

• At least 48 hours' notice is given for any update expected to interrupt service

• Urgent security fixes may be applied sooner, with notice as early as possible

• Planned maintenance is part of Managed Run and is not charged separately

One Contract, One Invoice, Your Account

• Hosting management and maintenance sit under one contract

• Your cloud account stays in your company's name and is billed to you directly at actual cost

• Codersarts sends one consolidated monthly invoice for support, on-call cover and any approved extra work

• Each invoice shows your monthly hosting cost as an information line, so you see total spend in one place

• You own all code, data, backups and documentation, and can remove our delegated access at any time

Managed Run Compared With Other Support Models

What Is Not Included

• New features or major changes, which we quote separately on request

• Third-party fees for cloud hosting, AI providers, email providers or platforms you already use

• Your WordPress website itself and administration of your business email accounts

• Switching on live email, AI generation or publishing without your written approval

Managed Run Pricing

Managed Run

Starting at $1,000 per month, business hours

For live applications that need one accountable team for maintenance, monitoring, backups and incident response.

• Continuous monitoring with defined response times

• Security and dependency updates, defect fixes and deployments

• Monthly restore test and duplicate-safe recovery

• Named incident-response owner and monthly report

• Fair-use engineering hours, confirmed after code review

Add-ons and Extra Work

• 24/7 critical-incident cover: $250 per month

• Additional engineering in business hours: $50 per hour, with your approval

• Out-of-hours critical work beyond included hours: $75 per hour

Managed Run starts after your application is live and accepted, with a 3-month minimum and then month to month. If your app is not live yet, start with the Go-Live Package. For an overview of both, see Managed App Operations.

Frequently Asked Questions

Keep Your App Secure, Updated and Running

Tell us what your application runs on and how it is hosted today. We will recommend the right support level and confirm your monthly fee in writing.