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Software Maintenance & Support

Ongoing Engineering for Software That Runs Your Business

Keep your production software secure, stable, and evolving. Codersarts provides SLA-backed maintenance, monitoring, security updates, bug fixes, infrastructure support, and ongoing engineering capacity for applications already in production.

Ongoing engineering for software already in production.


Keep your software secure, stable, monitored, and supported without building another internal engineering team.


Codersarts provides ongoing application maintenance, security updates, bug fixes, infrastructure monitoring, performance support, and SLA-backed engineering for software that is already live.



Your software is live. It still needs engineering.

Launching software is not the end of development.


Dependencies become outdated. Security vulnerabilities appear. APIs change. Servers need attention. Performance degrades. Bugs surface in production. And eventually, the people who built the application may no longer be available.


Codersarts provides the engineering continuity needed to keep your software healthy after launch.


Monitor

Know when your application, infrastructure, or critical services need attention.


Maintain

Keep dependencies, frameworks, infrastructure, and security components current.


Fix

Investigate and resolve production bugs and technical issues.


Improve

Use dedicated engineering capacity for smaller improvements and technical cleanup.


Report

Understand what was maintained, what changed, and what needs attention next.





A maintenance team without another full-time hire

You don't always need another developer on payroll.


You need someone who understands your application, can respond when something goes wrong, performs preventive maintenance, and can make small changes when required.


With Codersarts, you get an ongoing engineering relationship with:

  • Defined monthly support

  • SLA-based incident response

  • Dedicated engineering capacity on selected plans

  • Security and dependency maintenance

  • Application and infrastructure monitoring

  • Bug fixing

  • Minor enhancements

  • Monthly maintenance reporting




What we maintain

Our maintenance engagements can cover the application and the technical infrastructure around it.


Application Maintenance

  • Production bug fixes

  • Error investigation

  • Code-level troubleshooting

  • Configuration changes

  • Minor UI changes

  • Small logic changes

  • Release support

  • Application health checks


Security & Dependencies

  • Security patches

  • Dependency updates

  • Framework updates

  • Vulnerability remediation

  • Library version management

  • Certificate checks

  • Security maintenance


Infrastructure & Cloud

  • Server health monitoring

  • Application monitoring

  • Database monitoring

  • Backup verification

  • Deployment support

  • CI/CD maintenance

  • Cloud infrastructure troubleshooting


Performance

  • Slow application investigation

  • API performance issues

  • Database performance checks

  • Resource utilization

  • Performance optimization

  • Capacity recommendations


Technical Support

  • Production troubleshooting

  • Incident investigation

  • Root-cause analysis

  • Deployment problems

  • Third-party service issues

  • Technical recommendations




Maintenance plans

Choose the level of engineering support that matches the importance and complexity of your application.


Essential

Managed

Engineering Care

Monthly price

$299/mo

$599/mo

$1,199/mo

Best for

Stable applications

Growing production applications

Business-critical applications

24/7 uptime monitoring

✓

✓

✓

Performance monitoring

—

✓

✓ Advanced

Critical security patches

✓

✓

✓

Dependency updates

Critical only

Routine

Proactive

Database backups

Weekly

Bi-weekly

Daily

Engineering hours

—

5 hrs/mo

15 hrs/mo

Hour rollover

—

Up to 2 hrs

Up to 5 hrs

Minor enhancements

—

✓

✓

Monthly reporting

Uptime

Maintenance

Health & Strategy

Critical response

24 hrs

12 hrs

4 hrs / 24×7

High response

48 hrs

24 hrs

8 hrs

Normal response

72 hrs

48 hrs

24 hrs

Low-priority requests

Best effort

3–5 business days

2 business days

Need a different support model? We can create a custom maintenance SLA for applications with higher availability, security, compliance, or engineering requirements.

[Compare Plans]




SLA-backed support

Not every issue has the same business impact.

We classify incidents by severity so critical production problems receive appropriate attention while routine requests remain predictable.

Severity 1 — Critical

Complete application outage, critical production failure, major data-access issue, or a serious security incident affecting the application.

Severity 2 — High

Major business functionality is unavailable or significantly degraded, but a workaround may exist.

Severity 3 — Normal

Non-critical bugs, minor functional issues, UI problems, and general technical support.

Severity 4 — Low

Feature requests, cosmetic changes, copy changes, and routine maintenance tasks.

Response time means the maximum target for acknowledgement and commencement of investigation. It does not represent a guaranteed resolution time.

Response commitments are subject to the selected maintenance plan and the availability of the required access and information.




We maintain software we didn't build

Your original development team does not need to stay forever.

Codersarts can take over an existing application and establish an ongoing maintenance process around it.

This is useful when:

  • Your previous developer is no longer available

  • Your development agency contract has ended

  • An internal engineer has left

  • Documentation is incomplete

  • Your application has become difficult to maintain

  • You have inherited a codebase

  • You need a second engineering team

  • Your startup needs technical support without hiring full-time

From takeover to ongoing maintenance

Assess → Stabilize → Maintain → Improve

We first understand the application and its technical environment, address urgent risks, establish the required monitoring and access, and then transition the application into an ongoing maintenance plan.




Start with a Software Health Assessment

For unfamiliar or inherited applications, maintenance should begin with understanding the system.

Our assessment can review:

  • Application architecture

  • Codebase health

  • Dependencies

  • Security risks

  • Infrastructure

  • Database

  • Deployment process

  • Monitoring

  • Backups

  • Documentation

  • Technical debt

  • Known production issues

You receive a practical view of the application's current condition and recommended maintenance priorities.

[Request a Software Health Assessment]




Prevent problems before they become incidents

Good maintenance is not only about fixing things after they break.

Our preventive maintenance activities can include:

Dependency management

Identify outdated and vulnerable libraries before they become production problems.

Security maintenance

Apply appropriate security updates and address known vulnerabilities.

Infrastructure checks

Monitor server, database, deployment, and application health.

Backup verification

Verify that backups are running and available according to the agreed maintenance plan.

Performance checks

Identify emerging resource, database, API, and application performance problems.

Technical debt tracking

Document maintenance risks and recommend improvements before they become expensive.




Use your engineering hours where they matter

Managed and Engineering Care plans include dedicated engineering capacity for smaller changes.

Examples include:

  • Minor UI improvements

  • Small workflow changes

  • Configuration updates

  • Refactoring

  • Performance improvements

  • Small automation tasks

  • Technical cleanup

  • Production fixes

Larger development work can be scoped separately so your maintenance budget remains predictable.




Maintenance is not new product development

A maintenance engagement keeps your existing software healthy.

Maintenance

Fix existing problems

Bug fixes, patches, troubleshooting, dependency updates.

Continuous improvement

Improve the existing system

Small enhancements, optimization, refactoring and technical cleanup.

New development

Build something new

New modules, major features, new integrations, redesigns and new products.

Larger development projects can run alongside your maintenance engagement through a separate statement of work.




Built for different production environments

SaaS companies

Keep your application stable while your product team focuses on roadmap development.

Startups

Move from MVP development to ongoing technical operations without immediately hiring a maintenance team.

SMEs

Maintain business-critical applications without building a large internal engineering function.

Agencies

Extend your client relationships with a reliable post-launch engineering partner.

Companies changing vendors

Transfer an existing application from your previous development team and establish ongoing support.

Legacy software owners

Keep existing systems operational while creating a gradual path toward modernization.




From maintenance to modernization

Sometimes maintenance reveals a bigger problem.

An application may continue running while becoming increasingly difficult to change.

When that happens, Codersarts can help move from:

Maintain → Stabilize → Modernize → Rebuild where necessary

Modernization projects can include:

  • Legacy framework upgrades

  • Architecture improvements

  • Database modernization

  • Cloud migration

  • Infrastructure modernization

  • Application refactoring

  • API modernization

  • Security hardening

  • AI integration

Your maintenance engagement can therefore become the starting point for a longer-term engineering relationship.




Which Codersarts service do you need?

Different software problems require different engagements.

If you are facing...

Consider

Your application is broken or unfinished

AI App Rescue

Your AI-generated application needs rescue

VibeRescue

You have a production incident right now

Production Support

You need one specific technical task

Task Support

Your software needs ongoing monthly maintenance

Software Maintenance & Support

You need new features or a new product

Product Engineering

Your existing system needs a major technical upgrade

Software Modernization

Not sure which engagement fits? Talk to an engineer.




How the maintenance engagement works

01 — Understand

We review your application, infrastructure, repository, deployment process, dependencies, and current issues.

02 — Assess

We identify operational, security, maintenance, and technical risks.

03 — Stabilize

We address immediate issues and establish the required monitoring and access.

04 — Define the SLA

We agree on support scope, severity levels, response commitments, escalation, and responsibilities.

05 — Maintain

Our engineers handle monitoring, patches, incidents, fixes, and approved improvements.

06 — Review

You receive a monthly report covering completed work, incidents, maintenance activity, risks, and recommended next steps.




Monthly maintenance reporting

You should know what happened to your software each month.

Depending on your plan, reporting can include:

  • Incidents received

  • Incident severity

  • Response performance

  • Bugs resolved

  • Security patches

  • Dependency updates

  • Infrastructure changes

  • Backup status

  • Performance observations

  • Engineering hours used

  • Remaining capacity

  • Technical risks

  • Recommended actions

Pro engagements can include a deeper technical health and improvement review.




Support modern application stacks

Codersarts can support applications across modern software and cloud environments.

Web & Backend

React · Next.js · Node.js · Python · Django · Flask · Java · .NET

Mobile

React Native · Flutter · Android · iOS

Databases

PostgreSQL · MySQL · MongoDB · Redis · SQL Server

Cloud

AWS · Azure · Google Cloud

DevOps

Docker · CI/CD · Linux · Nginx · GitHub Actions · Cloud infrastructure

AI Applications

LLM applications · RAG systems · AI APIs · ML services · inference infrastructure

Support scope depends on the application's architecture and the systems included in the maintenance agreement.




Frequently Asked Questions

Can Codersarts maintain an application built by another company?

Yes. We can assess and take over existing applications after reviewing the codebase, infrastructure, deployment process, dependencies, and available documentation.

Do I need to sign a long-term contract?

The standard maintenance model is month-to-month, subject to the notice period defined in the agreement.

Is 24/7 support included?

24/7 monitoring is available across the maintenance plans. Response commitments vary by plan and incident severity. The Engineering Care plan provides a 24/7 response commitment for critical incidents.

Are bug fixes included?

Maintenance plans cover defined maintenance work. Managed and Engineering Care plans also include dedicated engineering hours. Larger development work is scoped separately.

Can I request new features?

Yes. Minor enhancements can use the engineering capacity included in applicable plans. Larger features are estimated and approved separately.

What happens if I need more engineering hours?

Additional hours can be provided at the agreed maintenance rate, subject to approval before work begins.

Can unused hours roll over?

Managed plans can roll over up to 2 hours and Engineering Care plans up to 5 hours into the following month. Hours do not accumulate indefinitely.

Can you take over a legacy application?

Yes. We recommend starting with a Software Health Assessment for unfamiliar or poorly documented systems.

Do you provide cloud and server maintenance?

Yes. Depending on the engagement, support can include application infrastructure, deployments, monitoring, databases, CI/CD, and cloud environments.

Does response time mean the issue will be fixed within that time?

No. Response time refers to acknowledgement and commencement of investigation. Resolution time depends on the issue's complexity, root cause, third-party dependencies, access, and required changes.

What is excluded from maintenance?

Major new features, new modules, major architectural changes, large migrations, substantial redesigns, new integrations, and other significant engineering projects are normally scoped separately.




Keep your software running. Keep your team focused.

Your product team should be building what comes next — not repeatedly dealing with yesterday's production problems.

Codersarts provides the ongoing engineering layer that keeps your software secure, stable, maintained, and ready for what comes next.

[Get a Maintenance Plan]

[Request a Software Health Assessment]

[Talk to an Engineer]

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